1. Do I need an account to place an order?
No, you can place an order as a guest without creating an account.
2. How long does order processing take?
Orders are typically processed within 2–5 business days. Once processing is complete, your order will be shipped on the next business day.
3. How does shipping work?
All orders are fulfilled via dropshipping directly from our warehouse. Once your order has been shipped, a confirmation email with tracking details will be sent to you.
4. How long does delivery take?
Delivery times vary depending on your location. Estimated delivery times will differ based on your shipping address.
5. Can I change my shipping information after placing an order?
No, once an order is placed, shipping information cannot be modified. Please carefully review your details before completing your purchase.
6. Where are your products shipped from?
All orders are shipped from our warehouse in China.
7. What is your return policy?
Unless the product is damaged or defective, customers are responsible for return shipping costs.
8. What if my product is damaged or has a quality issue?
We offer a 12-month quality guarantee. If your product has a manufacturing defect, we will provide a free replacement or refund.
9. How much is the return shipping fee?
Return shipping is charged at a flat rate of $7.90 per item.
10. How can I contact Klinsmann?
Company Name: Klinsmann
Address: FLAT 2401-16, WING SHING INDUSTRIAL BUILDING, 26 NG FONG STREET, SAN PO KONG, HK
Phone: +86 139 0669 8666
Email: jerry@klinsmannrobot.com
